(980) 306-4546 Free Assessment
60-Minute Emergency Response

Immediate Disaster
Restoration Services
When You Need It Most

Charlotte's IICRC-certified restoration team. Water damage, mold, fire, and smoke — we arrive within 60 minutes and handle everything, including your insurance claim.

Call Now — 24/7 Free On-Site Assessment
IICRC Certified
Available 24/7
Insurance Assistance
Who We Are

Charlotte's Phantom
Restoration Team

Phantom Restoration is Charlotte, NC's 24/7 IICRC-certified disaster restoration company — specializing in water damage, mold remediation, fire damage, and smoke damage for homes and businesses. We respond within 60 minutes, anywhere in the Charlotte area.

According to the EPA, mold can begin growing within 24–48 hours of water exposure. Speed is not optional — it's the difference between a manageable repair and a full structural crisis. That's why we are always on call, ready to deploy immediately.

We handle everything from rapid water extraction to your insurance paperwork, so you can focus on your family and property — not the bureaucracy.

IICRC Certified Institute of Inspection, Cleaning
and Restoration Certification
60min
Emergency response time, guaranteed
24/7
Always available — every day, including holidays
4
Restoration services: water, mold, fire, smoke
48hr
EPA: mold begins growing within 24–48 hours of water exposure
What We Do

Comprehensive Disaster Restoration

From burst pipes to fire aftermath — we restore your property completely, from first response to finished result.

Water Damage Restoration

Burst pipes, flooding, appliance leaks — we perform rapid water extraction, industrial structural drying, and full property restoration. We stop damage at the source and restore your property to pre-damage condition.

Mold Remediation

Professional mold identification and removal, deep cleaning of affected surfaces, and moisture control protocols that prevent regrowth. We protect your family's health and your structure's integrity.

Fire Damage Restoration

Structural debris removal, deep cleaning of fire-affected surfaces, and comprehensive repairs that restore your property to a safe and livable condition — safely and completely.

Smoke Damage Restoration

Professional soot and smoke cleaning, whole-property air purification, and thorough deodorization. We eliminate lingering odors and airborne contaminants that damage air quality long after the fire is out.

Our Process

4-Step Emergency Restoration

From your call to full restoration — here's exactly how we work, every time.

01

Free On-Site Assessment

We arrive within 60 minutes, assess the damage, and provide a customized, no-obligation restoration plan before any work begins.

02

Water Extraction & Drying

Industrial-grade pumps and dehumidifiers remove all standing water and moisture — preventing mold growth and structural compromise.

03

Cleaning & Sanitizing

We eliminate bacteria, mold spores, odors, and all contaminants from affected surfaces, restoring a safe and healthy environment.

04

Full Restoration

Structural repairs, finishing work, and a final inspection — restoring your property to its pre-damage condition, completely and correctly.

Restoration technician working on water-damaged property
Why Phantom

Speed, Certification,
and Total Accountability

60-Minute Guaranteed Response

Every minute counts after a disaster. We guarantee arrival within 60 minutes to begin containment and prevent escalating damage.

IICRC-Certified Technicians

Our team holds the industry's highest restoration certification, ensuring work is performed to professional standards — not guesswork.

Full Insurance Assistance

We document all damage, create detailed reports for your insurer, and guide you through the claims process from start to finish.

Constant Communication

You are never left wondering. We stay in contact throughout the entire restoration process so you always know what's happening and what's next.

Real Reviews

What Charlotte Homeowners Say

Every review below is from a real customer — unedited and unfiltered.

"Their team went above and beyond to restore our home after water damage affected multiple areas. They arrived fully prepared, completed the work efficiently, and left our property spotless. Their professionalism, attention to detail, and commitment to quality are unmatched. We will definitely call them again for future water restoration services."

Lori Comfort
Verified Customer

"Phantom Water Damage & Restoration is a dependable and professional company that guided me through the entire water damage restoration process after flooding affected my home. John thoroughly explained the insurance claim procedure and even helped navigate it. Their service was excellent from start to finish."

Willie Kastner
Verified Customer

"Phantom cares about their customers. After a leak in our kitchen, Nick and his team responded quickly and worked efficiently to neutralize the mold growth and remove all contaminated materials. Their professionalism and customer service are top-notch. They went above and beyond to ensure my family had peace of mind."

Brittany Campbell
Verified Customer

"John and his team were incredibly fast, responsive, and professional during our time of need. They took swift action to mitigate further water damage and stayed in constant communication throughout the entire restoration process. Their expertise and care make them our go-to for water restoration services in the future."

David Partain
Verified Customer
Common Questions

Frequently Asked Questions

Phantom Restoration guarantees a 60-minute response time to emergencies anywhere in Charlotte, NC and the surrounding area — 24 hours a day, 7 days a week, including weekends and holidays. We begin damage containment the moment we arrive.
Yes. Phantom Restoration is IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified. This means our technicians are trained and tested to the industry's highest restoration standards — water extraction, structural drying, mold remediation, and fire/smoke restoration all follow IICRC protocols.
Yes. We provide comprehensive insurance assistance — thorough damage documentation, detailed reports for your insurer, and direct guidance through the entire claims process. Our team has helped many Charlotte homeowners successfully navigate insurance claims after water damage and other disasters.
Phantom Restoration handles four major disaster types: water damage restoration (burst pipes, flooding, appliance leaks), mold remediation (detection, removal, and prevention), fire damage restoration (debris removal and structural repair), and smoke damage restoration (cleaning, air purification, and deodorization) — for both residential and commercial properties in Charlotte, NC.
Our 4-step process: (1) Free On-Site Assessment — we arrive, assess damage, and provide a customized no-obligation plan. (2) Water Extraction & Drying — industrial-grade pumps and dehumidifiers remove all moisture to prevent mold and structural damage. (3) Cleaning & Sanitizing — we eliminate all bacteria, odors, and contaminants. (4) Full Restoration — structural repairs and finishing work to restore your property to pre-damage condition.
Yes. Phantom Restoration provides a free on-site assessment with a no-obligation restoration plan for every property in Charlotte and the surrounding area. We come to you, evaluate the full extent of the damage, and provide clear, transparent options before any work begins.
Get Help Now

Ready to Respond
in 60 Minutes

Call us directly for immediate emergency response, or fill out the form and we will contact you within minutes. There is no obligation — just answers and a free assessment.

(980) 306-4546
info@phantomcontractors.com
Charlotte, NC & Surrounding Area
Available 24/7 — including weekends & holidays

Request a Free Assessment

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